XYLA / Policies
Return & Exchange
A summary of XYLA’s published policy, based on the supplied 24 October 2026 extract. Read the full policy.
Return eligibility
Request a return within 7 days of receiving your product.
Unused, unaltered, in the same condition as delivered, with original packaging and proof of purchase or order confirmation.
Items excluded from returns
- Damage caused by customer misuse
- Items without original packaging
- Clearance or special-promotion items
Inspection & refunds
Returned items are inspected before refund approval. Approved refunds are processed within 7–10 working days to the original payment method.
Damaged or incorrect products
For a damaged or incorrect product, XYLA offers a replacement, subject to availability, or a full refund.
Shipping charges are non-refundable unless the return is due to XYLA’s error, such as supplying a wrong or damaged product.
Cancellation
Orders can be cancelled only before dispatch.
Size exchanges & return arrangements
Size-exchange eligibility, the return-request process and collection arrangements have not yet been confirmed. Contact XYLA support before arranging a return or exchange.
Contact XYLA
Support hours: 24/7